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Need help? +234 803 3167 683

Details about Return Policy at Www.CarCareNigeria.net

First, the item you received has quality problem.
It can not work once you receive it or it encounters crash in delivery. In this situation, we can accept item return. You can get full refund or exchange a new good item.


Second, you are not satisfied with the item you buy at www.carcarenigeria.net.
We can also accept return, you can get partial refund (minus the shipping cost,10% handling cost, and cost on items activated if the product needs activating), or exchange another item you want, within 1 week, you pay the extra shipping cost.


Third, you order a wrong item from us.
You can also return back the wrong item to get partial refund (minus the shipping cost), or exchange a right item, you pay the extra shipping cost.


Fourth, we send you the wrong item.
We will be responsible for any fee caused by this. You can return the wrong item back to us to get full refund or resend you the right item, and we pay the shipping cost to send back.


At last, in some particular situation, our return policy can be open for you after our customer service learning your particular problem. Please contact our customer service for this situation.




How Do I Return a Part or Core?

We have a 30 day return policy. All parts and cores must be returned within 30 days of delivery with a valid RMA number. We do not accept any returns after 30 days, no exceptions. To obtain an RMA number, you must submit a support ticket above within 30 days of ordering your product and we will email you an RMA (return merchandise authorization) number with instructions. Returns can’t be accepted without an RMA Number.


IMPORTANT: Please be aware that you might receive multiple RMA numbers if you are returning multiple products. It is very important to return items to their correct return location with the correct RMA#. If products are returned to an incorrect location, credit will not be issued or significantly delayed.


How Should I Ship Back My Return?

Check that all of the parts you wish to return are included in your RMA e-mail.

We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage.

All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.

Please make sure to clearly write the correct RMA number on the outside of the shipping box.

Please do not write on the “boxes” your parts come in as your product will not be considered “resalable”.

All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.


When will I get my RMA number?

Most RMA numbers are issued within 2-4 business days. (On some items it may take longer than 4 days) Your RMA number along with complete return instructions will be e-mailed to you. If you do not receive your RMA number within 5 business days of your request, please contact us as there may be an issue with your return.

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